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Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah Quality Customer Service
Training Course Duration: 2 Days

Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah

The customer service quality of an organization's front-line staff is among the key factors that determine the success or failure of the organization. Organizations whose front-line staff are proficient in providing customer service, will not only be able to enlighten and satisfy every customer but will also improve the reputation and profitability of the organization.

Therefore, it is imperative that each front-line staff of an organization be equipped with proper training and exposure as to why and how each customer should be served excellently.

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This Quality Customer Service training course has been specially designed to help participants:
  1. Enhance their understanding on the concept of and why exceptional customer service is vital for business success.
  2. Identify who their customers are, their basic rights and how to meet and satisfy a customer's request / needs effectively.
  3. Appreciate the power of attitude & effective ways to develop customer friendly attitudes.
  4. Learn how to meet and satisfy a customers' needs & expectation effectively.
  5. Learn how to manage and deal with customers’ complaints effectively.
  6. Learn how to build and maintain customers confidence & loyalty effectively.

Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah

  • INTRODUCTION & THE CONCEPT OF QUALITY CUSTOMER SERVICE
  • UNDERSTANDING CUSTOMERS NEEDS & RIGHTS
  • THE POWER OF ATTITUDE - DEVELOPING CUSTOMER FRIENDLY ATTITUDES
  • MEETING CUSTOMERS' NEEDS & EXPECTATIONS EFFECTIVELY
  • DEALING WITH CUSTOMERS’ COMPLAINTS EFFECTIVELY
  • BUILDING & MAINTAINING CUSTOMERS' LOYALTY

Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah

This Quality Customer Service training course has been specially designed and is highly beneficial to all front-line employees who are in continual contact with customers at the workplace.

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"Very effective. Very clear and easy to understand. Can be applied in my daily work especially in dealing with internal and external customers."
Sarah Arua – Petronas Methanol Labuan, Labuan Federal Territory, Malaysia

“Very practical and informative. I have learned much especially on the importance of quality customer service and how to handle difficult customers."
Regina Chong – Petronas Methanol Labuan, Labuan Federal Territory, Malaysia

"I have learned the correct ways to interact with customers."
Teriza Joseph - Kesawan Shipping, Sabah, Malaysia
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Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah The Trainer / Course Leader
Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah
Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah
TAIDIN SUHAIMIN who is a Certified HRDF Trainer and a Motivational Speaker, has delivered training programs to more than 200 organizations in South East Asia & The Middle East since 1994 on the following Training Areas:
  • Personal Leadership & Management Skills
  • Interpersonal Communication Skills
  • Team Leadership & Management Skills
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Effective Communication & Interpersonal Skills
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Effective Public Speaking & Presentation Skills
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Quality Customer Service
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Kemahiran Komunikasi Interpersonal Berkesan
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Pengucapan Awam & Persembahan Berkesan
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Perkhidmatan Pelanggan Cemerlang
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Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah
Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training SabahIn-house training provides a great opportunity for members from the same organization to focus on specific workplace issues.

Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training SabahTo inquire or book us for your next training program/s, please Contact Us or call us at:  6-016-831-4696 / 6-088-497-141 for a training proposal/s or to discuss how we could best assist your esteemed organization, in this regard.

Thank You!
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Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah
"If you don’t genuinely like your customers, chances are they won’t buy." - Tom Watson
Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah
Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah
101 Powerful Ideas on how to be highly effective every day!
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Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah
Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah
Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah
Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah
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Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah
Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah
Customer Service Training, Customer Service Training Program, Customer Service Training Course, Customer Service Skills Training, Quality Customer Service Training, Customer Service Skills Training Program, Customer Service Skills Training Course, Customer Service Training Malaysia, Customer Service Training Sabah