Interpersonal Leadership &
Communication Skills Training
Customer Service Training Course Duration: 2 Days
customer service quality of an organization's front-line staff is among
factors that determine the success or failure of the organization.
Organizations whose front-line staff are proficient in providing
service, will not only be able to enlighten and satisfy every customer
also improve the reputation and profitability of the organization.
Therefore, it is
imperative that each front-line staff of an organization be
equipped with proper training and exposure as to why and how each
should be served excellently.
Quality Customer Service training course has been specially designed to
Enhance their understanding on the
concept of and why exceptional customer service is vital for business
Identify who their customers are, their
basic rights and how to meet and satisfy a customer's request / needs
Appreciate the power of attitude &
effective ways to develop customer friendly attitudes.
Learn how to meet and satisfy a
customers' needs & expectation effectively.
Learn how to manage and deal with
Learn how to build and maintain customers
confidence & loyalty effectively.
INTRODUCTION & THE CONCEPT OF QUALITY
UNDERSTANDING CUSTOMERS NEEDS & RIGHTS
THE POWER OF ATTITUDE - DEVELOPING
CUSTOMER FRIENDLY ATTITUDES
provides a great opportunity for members from the same organization to
focus on specific workplace issues.
To inquire or book us for your next
training program/s, please Contact Us or call us at: 6-016-831-4696 / 6-088-497-141 for a
training proposal/s or to discuss how we could best assist your
esteemed organization, in this regard.
"If you don’t
genuinely like your customers,
chances are they won’t buy." - Tom Watson